Cancellations & Refunds

Last updated 21 June 2026

This page covers two separate things: cancelling your own Cleared subscription, and cancelling an invoice or quote you've sent to a client. They work differently, so we've kept them apart below.

1. Your Cleared subscription

Free plan

The free plan has no charge and nothing to cancel. You can stop using Cleared at any time.

Paid plan

The paid plan is billed monthly in advance. You can cancel at any time by contacting us at contact@cleared.ltd. When you cancel:

• You keep paid-plan access until the end of the billing period you've already paid for.
• We do not provide refunds for the unused portion of a billing period, except where required by law.
• After your paid period ends, your account reverts to the free plan rather than being deleted, so your invoice history stays accessible.

If you're a UK consumer, your right to cancel

Cleared is intended for business use by self-employed traders, so the Consumer Contracts Regulations' 14-day cancellation right does not generally apply. That said, if you subscribe and believe you were charged in error, or want to cancel shortly after signing up, contact us — we review these on a case-by-case basis and will generally refund a clear mistake or a cancellation made within a few days of first subscribing, where the paid features haven't meaningfully been used.

Billing problems

If you're charged incorrectly, charged after cancelling, or notice any other billing issue, email us straight away at contact@cleared.ltd and we'll sort it out.

2. Cancelling an invoice or quote you've sent

You can cancel any invoice or quote you've sent through Cleared, as long as it hasn't been paid yet. Just message Cleared on WhatsApp, for example "cancel INV-0001" or "cancel the invoice for Sarah." When you cancel an unpaid invoice:

• It's marked as cancelled on your account.
• The card payment link is switched off, so your client can no longer pay it.
• Cancelling does not automatically notify your client by email — if they already have the invoice, you may want to let them know directly that it's no longer valid.
• Cancelling does not refund a free-tier invoice allowance — the slot has already been used.

If an invoice has already been paid

Cleared cannot cancel or refund an invoice that has already been paid by your client — that payment has gone through Stripe directly to you, not through us. If you need to refund a client, you'll need to arrange and process that refund yourself, including through your own Stripe account if that's how you received the payment. We're happy to help point you in the right direction if you're not sure how — just ask.

3. Contact us

Any questions about billing, cancellations or refunds: email contact@cleared.ltd.